MegaFishWins Casino Privacy Policy

At MegaFishWins Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, use the MegaFishWins app, or interact with any of our services. By registering an account or continuing to use our website, you agree to the terms described in this document. We encourage you to read it carefully before proceeding.

1. Who We Are

MegaFishWins Casino is operated by Round Square Limited, a company licensed and regulated under the Anjouan Gaming Authority (AOFA), license no. ALSI-202410052-FI2. We act as the data controller responsible for your personal information. If you have any questions about how we handle your data, you can reach our support team at support@megafishwins.com or via the live chat available 24/7 on our website.

2. Information We Collect

When you register, log in via the MegaFishWins login page, or use our services, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and postal address
• Username and password used for MegaFishWins Casino login
• Payment and financial information, including deposit and withdrawal method details
• Identity verification documents (passport, national ID, proof of address)
• Device information, IP address, browser type, and operating system
• Gaming activity, transaction history, and session data
• Communications you send to our support team

We may also collect technical data when you use the MegaFishWins Casino app or access our desktop or mobile platform, including usage patterns and performance metrics that help us improve your experience.

3. How We Use Your Information

At MegaFishWins, we use your personal data for a number of legitimate purposes, including:

• Creating and managing your player account
• Processing deposits and withdrawals through supported payment methods
• Verifying your identity in accordance with our licensing obligations
• Providing you with access to bonuses such as the MegaFishWins Casino bonus and welcome package
• Sending you information about promotions, including relevant offers like free spin packages
• Delivering responsible gambling tools and support
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Complying with applicable laws and regulatory requirements
• Improving our platform, including the MegaFishWins app, based on usage data

We will only send you marketing communications if you have consented to receive them. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

4. Legal Basis for Processing

Our MegaFishWins platform processes your personal data on the following legal grounds:

• Contract performance — we need your data to provide the services you have registered for
• Legal obligation — we are required by law to verify identities and report certain activities
• Legitimate interest — we use data to protect our platform, detect fraud, and improve our services
• Consent — for marketing communications and optional cookies, we rely on your explicit agreement

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the MegaFishWins Casino app. These help us remember your preferences, maintain your session after MegaFishWins login, and analyse how our platform is used. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

6. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Payment processors and financial institutions to handle transactions
• Game providers such as Evolution Gaming and Microgaming to deliver gaming content
• Identity verification and KYC service providers
• Regulatory authorities and law enforcement when required by law
• Technology partners who support the operation of our platform and app

All third parties we work with are required to handle your data securely and in compliance with applicable data protection legislation.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. In most cases, we are required to keep records for a minimum of five years following the closure of your account. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to legal requirements
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@megafishwins.com. We will respond to your request within a reasonable timeframe and no later than 30 days from receipt.

9. Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our MegaFishWins Casino platform uses SSL encryption for all data transmissions, and access to sensitive information is strictly controlled. While no system is entirely risk-free, we are committed to maintaining the highest standards of data protection across all our services, including the MegaFishWins app.

10. Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered an account or provided us with personal information, we will take immediate steps to close the account and delete the associated data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email or by posting a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of MegaFishWins Casino after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team via live chat on our website, by submitting a contact form, or by emailing us at support@megafishwins.com. We are available 24/7 and are happy to assist you.